Joyor Electric Scooter FAQ

All prices of electric scooters, accessories, and spare parts displayed in Joyor online shop on this website include VAT.

The retail prices for all models of Joyor Electric Scooter are the same within your area and always include VAT. VAT cannot be waived for individuals.
If you are purchasing Joyor Electric Scooter on behalf of a company registered outside of the EU or in a tax-free zone, please contact info@joyorscooter.com for more information and provide the company’s full name, address, and VAT registration number.

Unfortunately, currently, Joyor Electric Scooter prices are only available in EUR.

You can either choose PayPal, or direct bank transfer to purchase your electric scooter. If you prefer a direct bank transfer, place an order and choose an offline payment method. Once your order is placed, we will contact you and provide you with the required payment information.

No, at the moment Joyor Electric Scooter does not offer a credit or debit card payment.

No, at the moment Joyor Electric Scooter does not offer financing or split payments. However, some of Joyor Electric Scooter distributors offer this option. Please contact them directly for more information. You can check the list of our distributors in Spain here. If you live outside of Spain, please contact us to find a distributor in your city. Joyor Electric Scooter has a big network of distributors across Europe and other regions of the world.

Joyor Electric Scooter offers free shipping for all orders above 150 EUR within Europe.

Currently, Joyor Electric Scooter does not offer shipping to the USA due to the fact, that we do not have any official distributor in this region that can provide you technical support.

The shipping of Joyor Electric Scooter within Spain peninsular takes about 3-5 working days. The shipping of Joyor Electric Scooter to the Balearic Islands takes about 5-7 business days and within Europe takes about 7-10 working days.
We do not ship to the Canary Islands, Ceuta and Melilla.

You can try Joyor Electric Scooter for free at one of the shops of our official distributors. You can check the list of our distributors in Spain here. If you live outside of Spain, please contact us to find a distributor in your city. Joyor Electric Scooter has a big network of distributors across Europe and other regions of the world.

You can buy Joyor Electric Scooter in our online shop or at one of the shops of our official distributors. You can check the list of our distributors in Spain here. If you live outside of Spain, please contact us to find a distributor in your city. Joyor Electric Scooter has a big network of distributors across Europe and other regions of the world.

Joyor Electric Scooter European office is located in Barcelona, Spain. Our factory is located in Zhejiang, China. 

All Joyor Electric Scooter models have a ternary ion lithium battery. Ternary polymer lithium batteries are known as batteries with high performance and low environmental impact.

The life-span of Joyor Electric Scooter battery is 1000 cycles on average. You can significantly extend your electric scooter battery’s life by just taking a proper care of it. Typically, it should perform well for more than 10 years under normal usage and maintenance.

No, you should not. Avoid totally depleting your electric scooter battery before charging it again. Always make sure it is a minimum 10% charged. If you charge your electric scooter battery regularly and do not leave it discharged for a long time, it will help you a lot to prolong its life.

Always make sure the battery of your Joyor electric scooter is minimum 10 % charged. It is recommendable to charge the battery of the electric scooter at 30-70% of the total capacity of the battery. Avoid totally depleting your electric scooter’s battery to a zero charge before charging. You can charge your electric scooter straight after a short ride. If you had a long ride, give it about 30 minutes to cool down and then charge it. Do not leave your electric scooter with a significantly discharged battery for a few hours. Charge it promptly. When you store your electric scooter for a long period, make sure the battery is at least 40-50 % charged. It is advisable to charge your electric scooter minimum once per 30 days. Leaving your electric scooter for about 3 months without charge will cause battery damage.

There is a light indicator on the charger of your electric scooter. When the battery is fully charged the light turns green (from red or yellow). You can also check the level of the battery charge on the battery charge indicator on the LCD display or check the real-time voltage of your electric scooter battery:

Battery     Lowest Voltage     Highest Voltage   

24V                  19V   29.2V    36V                   27V                     42V    48V                  37V                     54.6V

The real-time voltage of your battery is displayed in the multi-indicator area of the LCD display. You can find out how to access it here in the Joyor Electric Scooter User Manual.

After connecting the electric scooter with the charger, let the battery charge to the full charge - do not interrupt charging. Uninterrupted charge up to 100% capacity is required at least every third charging cycle.

The maximum speed of Joyor Electric Scooter can vary depending on various factors: level of the battery charge, type of the terrain, wind, weight of the rider. The maximum speed of all Joyor Electric Scooter models except H1 and series A is 25km/h according to maximum speed recommended by most of the European regulations. The maximum speed of the electric scooter Joyor H1 is 15km/h. The maximum speed of the electric scooter Joyor A3&A5 is 25km/h. The performance of the electric scooter is at its maximum when the electric scooter is at least 25% charged.

The power of the motor does not determine the maximum speed of the electric scooter, it determines its acceleration and ability to go uphill and handle riders with bigger weight.

While comparing Joyor Electric Scooter models, please always take into consideration that all technical characteristics of all Joyor Electric Scooter models on our website are the results of measurements in a test environment with a 75kg rider, on a flat terrain, without wind and with the average speed of 20-25km/h, second gear. These are the factors that influence the electric scooter performance and mainly the distance range. Depending on your weight, type of the terrain and other conditions, you can more or less adjust your expectations in comparison to the test environment results.

For an average weighted person, Joyor Electric Scooter can take an uphill of 10-12 degree incline (~15% slope), which should be adequate for most streets/roads. For notorious uphills, riders can still kick scoot the electric scooter similarly to a standard kick scooter and propel themselves up the hill, it's still faster than walking or biking. The more powerful the motor is the better the electric scooter handles hills. The heavier the scooter or/and the rider are, the more difficult it is for the scooter to go uphill. The bigger the wheels are the smoother the ride is and the less you feel the imperfections of the road. If you are going to ride uphill regularly, we recommend you to choose only among light and medium light models with 500W motor:

Joyor F5S+

Joyor X5S

Why so? Because you need a powerful motor to ensure a good uphill ride without your electric scooter slowing down but you also need a light vehicle. Joyor electric scooters Y series are powerful electric scooters with a 500W motor but the vehicles themselves are heavy and it slows them down when going uphill. If you are a very light rider below 65kg, then you can also consider models with 350W-400W motor:

Joyor F3

Joyor F5+

Joyor X1

If you are riding on bumpy roads a lot, then we recommend you to choose among big wheel models to ensure a smoother ride on a bumpy road:

Joyor X series

Joyor Y series

Yes, you can ride Joyor in the rain with the general slippery road precautions. Do not ride or place the scooter anywhere with a water level higher than 5cm, in order to avoid potential damage of the battery and other parts. Joyor electric scooter models with big 10’’ wheels X and Y are more stable on the slippery roads than electric scooter models with smaller wheels H1, A and F series. You can check other Joyor electric scooter safety instructions in the Joyor User Manual.

Joyor Electric scooter tires are not designed for use in the snow. Please avoid riding in on the slippery roads. The minimum temperature Joyor can handle is -5C. You can check other Joyor electric scooter safety instructions in the Joyor User Manual.

1. You can check the power of the motor and the voltage of the motor by looking at the serial number of the motor (rear wheel). Serial number xx48V500Wxxxxxxxxxxx means that this is a motor of 48V, 500W. 2. All electrical parts of the scooter have the same voltage: motor, battery, controller, display. You can check the voltage of the part by checking the technical characteristics information written on each part. 3. Each Joyor battery has a sticker on it with the information about the battery voltage and the battery capacity: 48V 13Ah 4. The voltage of the battery changes depending on the level of charge of the battery. You can check the real-time voltage on the display in the multi-indicator area (where you can see the mileage by default). Short press ON/OFF button to switch between different indicators of the multi-indicator area: from total mileage ODO to single mileage TRIP then to real-time voltage V.

Here is the info about the maximum and minimum battery voltage for different batteries:

24V: min 19V, max 29.2V

36V: min 27V, max 42V

48V: min 37V, max 54.6V

If you have any doubts about your Joyor and its technical characteristics and performance, please contact the distributor where you purchased your Joyor or official Joyor technical center at Selva de Mar 53, Barcelona.

Electric scooters with solid tires have less risk of having a flat tire, however, it also makes your ride less smooth and brings a lot of vibration. Joyor Electric Scooter X and Y series are designed to ensure a comfortable, stable and smooth ride. They are designed to have air tires. Joyor Electric Scooter A and F series are designed for those people, who are willing to trade off the comfort for less maintenance-related concerns, they have front air tire but rear solid tire. One of the tires is air to make sure you still enjoy your ride. You can purchase the original inner tubes and tires in our online shop. We do not recommend you to change the product design or to use tires from a different provider. You cannot change the air tires to solid tires. To avoid getting a flat tire, you need to follow certain electric scooter maintenance and usage rules.

Contrary to popular belief, most electric scooter flat tires are NOT penetration punctures caused by the stereotypical nail-in-the-tire or other sharp objects. Pinch punctures caused by poor riding habits and lack of tire care are much more common. In order for a penetration puncture to happen, the rider will first have to find a sharp object to roll over. (It’s harder to find than you think.) Next, the rider will have to roll over the object in the exact manner for it to pierce into the tire. Finally, the penetration must be deep enough to cut through BOTH the tire and the inner tube. Unless your route is mined with caltrops, you will have to be really unlucky for this to happen. A pinch puncture, however, can happen simply if you don’t take good regular care of your scooter or don’t ride conscientiously. There are three important things you can do to avoid tire punctures. To help you remember it, we have organized them with the acronym “AIR”, pun intended.

They stand for:

• Add a Sealant,

• Inspect Regularly for any physical damage and always have it well-inflated at the level written on the tire,

• Ride Sensibly slowing down before any obstacle and avoiding big obstacles and water in general.

You can cancel your order and return Joyor Electric Scooter within 14 days after purchase in its original box if it has not been used. You can check more detailed information in Joyor Electric Scooter Terms & Conditions page.

Joyor Electric Scooter has a 2-year warranty and its battery has 12 months warranty. Warranty is applicable in cases when there is no physical damaged made to the electric scooter or its parts. You can find more detailed information in Joyor Electric Scooter Warranty Policy page. If you have any problems with the electric scooter, please contact our support team at info@joyorscooter.com

Please contact the official Joyor electric scooter distributor where you purchased your Joyor. If you purchased it online in official Joyor online, contact our support team at info@joyorscooter.com.